James Wall Plumbing Heating & Cooling, located in Winnipeg, Manitoba, is your residential service specialists serving the complete city from our modern facilities at 1000 Elgin Avenue in Winnipeg since 1983. James is committed to his philosophy of providing "Better, Cleaner, Faster" service to a quickly expanding following of loyal and satisfied customers. At James Wall Plumbing Heating & Cooling we repair and install: Water Heaters Sinks and Faucets Toilets Garbage Disposals Furnaces Air Conditioning Units Boiler Service Sump Pumps Heating and Cooling Protection Plans View a more complete list If you have an installation or repair, we can save you money. Unlike many of our competitors, we charge by the job rather than by the hour. That means - NO SURPRISES! In addition to being open from Monday to Friday from 8:00am to 5:00PM, for your convenience, we also serve our customers on Saturdays. Problems occur any time of the day or week, so to ensure your emergency problems are fixed promptly, we are on call 7 days a week, 24 hours a day. On our web site you will find helpful tips which will help answer some of your plumbing and heating and air conditioning questions. You can even order service online. E-mail orders received by 9:00 am Monday to Friday, will normally be serviced the same day. How's that for service! COMPANY HISTORY James Wall started the company out of his home in the St. James area in 1983. Over the next few years the company grew substantially and in 1990 James had to move and operate out of a rented warehouse. In Spring of 1997. the company purchased a 3,100 square foot building at 1000 Elgin Avenue and began extensive renovations. By the end of the summer, James Wall had (and still has) one of the most modern and organized plumbing and heating service facilities in Winnipeg. In December, 1997 the company celebrated its grand opening of the new facility with over 140 of their valued customers and suppliers. James Wall is committed to growing his company to meet the needs of his customers. As a Division of Direct Energy Marketing Limited, we share the brand values of: Simple, Friendly, Direct. Our brand values impact every decision we make and every action we carry out. They are the driving force to help us reach our goals. Simple Life is complicated enough. So we keep our pricing plans as straightforward as possible and our service options easy to understand. We want every interaction to be clear and informative and leave you empowered with all the information you need. Friendly We appreciate our customers, and we’re determined to let you know it – with warm, genuine, personal service. Direct We’re going to be honest and straightforward. Give you all the facts. Then, we’ll stand by everything we say with our strength and capabilities. About Direct Energy By combining Canadian knowledge and values with the global resources from the Centrica group of companies, Direct Energy provides over 5 million homes and businesses with gas, electricity, and related services across North America. We are North America's largest retail energy solutions provider.   MISSION STATEMENT We will be the premier service company in our chosen markets. We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise. We will grow our company as much as possible through continued implementation of technology,training, and innovation, governed only by financial restraints and the ability to maintain the highest level of customer service and satisfaction, and employee moral. We will employ only those individuals who share our commitment to provide the very best customer service, who desire to improve their lives through continuous learning and the opportunities we offer. We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers. OUR CODE OF ETHICS At James Wall Plumbing, Heating and Cooling, we and all our employees, subscribe to the following Code of Ethics. CUSTOMERS We will serve our customers with integrity, competence, and objectivity. We will deliver to our customers more than we promised through value added services. We will perform our work to meet technical codes or better. We will explore each customer situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide to our customers. We will respect each customer's home and property and leave them as clean as we found them. EMPLOYEES We will treat our employees fairly. We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise. We will foster training for all our employees on an on-going basis to improve and uphold high performance standards. We will hire only personnel of high personal integrity. PROFESSIONAL RESPONSIBILITIES We will perform jobs for which we are qualified by our experience and technical competence. We will make Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers. We will stand behind our work. We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We follow the Golden Rule. We will not advertise our services in a deceptive manner. We will maintain a wholly professional attitude and behavior towards those we serve, our fellow contractors, our own employees, our suppliers, and the public at large. EARNINGS We will agree with our customers independently and in advance on the basis for our fees. They will be reasonable, legitimate, and commensurate with the quality of services we deliver and the responsibility we accept. We will make it our moral imperative to maintain a profitable business as part of our responsibilities to our employees and our families. We will listen to customer complaints about price mindful of the honest value received by the customer and our right to an ethical profit. SOCIAL RESPONSIBILITY We will be good corporate citizens. We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technical advancements with the communities we serve.