CHOOSING A QUALITY CONTRACTOR
It needs to be stressed that choosing a reliable contractor is more important than the brand of equipment, for no matter how well made a piece of equipment is, or who manufactures it, the comfort, reliability and energy efficiency it provides is still in the hands of the company doing the installation.
If you see beads of sweat collecting on your contractors forehead when you ask him some of the following questions, it's time to see James Wall Plumbing Heating & Cooling for a thorough systems analysis. Never forget, the contractor you choose to install or service your system will determine the degree of comfort and satisfaction you enjoy.
Question: Are they licensed and insured?
Answer: We are fully licensed and insured.
Question: How long have they been in business?
Answer: We have been in business since 1983 (24 Years)
Question: Do they provide workmens compensation for their employees?
Answer: James Wall Plumbing Heating & Cooling does.
Question: Do they have liability insurance?
Answer: James Wall Plumbing Heating & Cooling has. Certificates of insurance can and will be provided upon request.
Question: Do they offer you references?
Answer: We are pleased to offer a reference list upon request.
Question: Do they offer testimonials?
Answer: We cheerfully provide many unsolicited testimonial letters upon request.
Question: Do they have access to all the latest equipment?
Answer: James Wall Plumbing Heating & Cooling is certified and qualified to service and install all major brands of heating and air conditioning equipment.
Question: Are all of their warranties and guarantees in writing?
Answer: From our exclusive "Comfort Guarantee" to our "No Risk Money Back Guarantee", to our Parts and Labour Warranty Packages, all of our guarantees are written and honoured with promptness and courtesy.
Question: Do they answer all your questions?
Answer: No question is too trivial for an honest answer, nor is there any such thing as a dumb question. If you do not know the answer, then it is our job to help you find out what you need to know.
Question: Are they a one man operation?
Answer: We have a fleet of 10 vehicles fully stocked for the jobs for which they are designated. Whether it is a plumbing, heating or cooling task, we will make sure to send the right person for the job.
Question: Do they have an office where you can reach them, or do they work out of their house?
Answer: James Wall Plumbing Heating & Cooling has been in business for over 24 years, and has been operating out of our own building at 1000 Elgin Avenue in Winnipeg since 1997.
Question: Do their service technicians have 2 way radios, and are they computer dispatched?
Answer: Not only do all of our field personnel carry 2 way radios, they are computer dispatched to ensure the quickest and most efficient service possible for our valued customers.
Question: Do they offer financing?
Answer: Many of our customers have felt that ultimate comfort in the home was highly desirable, but financially out of reach. James Wall Plumbing Heating & Cooling is proud to offer a wide variety of financing options that can be tailored to any budget. By helping each family find the financing option that is right for them we can make the unaffodable dream into a reality for everyone.
James Wall Plumbing Heating & Cooling also participates in the various rebate programs offered by the utility companies. We help our customers to file the rebate forms and provide all of the necessary information on their equipment.
Question: Can they accept credit cards and debit cards?
Answer: Our field staff all carry state of the art credit card and interac bank machines. We offer the convenience of paying by Mastercard, Visa or your Interac Debit card, right from the comfort of your own home.
Question: Do they have a service department staffed by real people, or is there just an answering machine?
Answer: James Wall Plumbing Heating & Cooling's office, (staffed by real people), is open from 8am - 5pm, Monday to Friday. To further improve our service, our phones are answered by a reliable answering service after hours. Better, Cleaner, Faster is our motto, and we live it 24 hours a day, 365 days a year.
Question: Do they have technicians? Are they industry trained?
Answer: Our technicians are not only trade certified, but we insist that everyone attend ongoing industry and customer service related training to maintain the highest levels of skill and professionalism in the industry today.
Question: Are the technicians in uniforms? Do they have the company name on their trucks?
Answer: All of our technicians are in uniform. James Walls name, phone number and address are prominently displayed on all of our vehicles. Companies that do not take advantage of this free advertising opportunity may not have the long range planning or financial resources to stay in business for very long.
Question: Do they have preventative maintenance plans and service agreements?
Answer: We have a variety of different service plans to assure uninterrupted comfort, extend equipment life, and maintain peak equipment efficiencys.
Question: Are they offering a brand of equipment you have never heard of?
Answer: We offer only national brand equipment from major manufacturers.
Question: Do they offer you a choice of efficiencies?
Answer: A good company will provide you with a written proposal, clearly outlining the equipment to be used, the work to be performed, and the agreed upon price. They will also usually offer you a choice of equipment with "good", "better" and "best" options. An up-to-date, well trained contractor will never try to talk you our of high efficiency equipment.
Question: Is the best thing they have to offer a "cheap price"?
Answer: Don't be misled to believe that "low price = best value" When buying any component of a HVAC system, the lowest first cost is virtually never the best value. Common business balance dictates, "you may not get ALL that you pay for, but you will never get MORE than you pay for".
Question: Do they specialize in service after the sale?
Answer: Our long term customers can all attest to the fact that 365 days a year, we are "BETTER, CLEANER, FASTER". Our business is built on a priciple of getting and keeping customers by providing premium service at a fair and reasonable price.
Question: Can they provide a complete service history in your home at the touch of a button?
Answer: ALL of our services are completely computerized, providing a complete record of every detail including the make and model of equipment we install, date of installation, warranty registration information, and the nature of every call made on your equipment since the date of installation. All available at the touch of a button.
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